boba138 Casino & Sportsbook Data Care

This page describes what we collect when you use boba138 and how we keep that data protected. We operate across supported regions—from Jakarta to Surabaya, Bandung, Medan, and Semarang—and collect personal information only when you create an account, make a deposit, or interact with our platform. Our commitment is to handle your data with care, be clear about how we use it, and respect your rights under applicable privacy law.

We understand that sharing your information online raises questions. That is why we have written this policy plainly: what we ask for, why we ask for it, who has access to it, and how long we keep it. When you register with boba138, submit identity documents for KYC verification, or transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank channels (mobile banking, local payment, online payment, e-wallet), you are trusting us with data that matters. We take that responsibility seriously.

What we collect and how we use it

We collect your email address, phone number, and full name when you open a boba138 account. This allows us to send you account notifications, verify your identity, and communicate about withdrawals or deposit issues. We do not share these details with marketers or third parties for promotional purposes.

For KYC compliance, we request a government-issued identity document—a passport, driver licence, or national ID—and proof of your residential address. We verify these documents through automated systems and, where needed, by a member of our compliance team. Once verified, we store scans of these documents on encrypted servers. We may be required by law to retain identity documents for a set period even after your account closes.

Payment and transaction data

When you deposit or withdraw, we collect details about your transaction: the amount, the payment method (for example, QRIS scan-and-pay, or a virtual account transfer via e-wallet), the date, and whether the transaction succeeded. We use this data to process your request, detect fraud, and comply with reporting obligations in jurisdictions where we operate. We do not charge you a fee for deposits or withdrawals; any fees are borne by the payment processor.

We do not store your full bank account numbers or credit-card details on our servers. Payment details are handled by our payment processors—third-party companies that follow their own security standards. If you fund your account via a linked e-wallet like mobile banking or local payment, the connection is between your e-wallet app and that payment gateway; boba138 sees only that the transfer succeeded.

Game and betting activity

We log which games you play, your stakes, your results, and your account balance. This data helps us troubleshoot technical issues, detect unusual activity, and calculate your winnings and tax obligations where applicable. We use this information only to operate the platform and improve your experience—not to profile you for marketing or to share with external parties for any other purpose.

Cookies and device data

We use cookies to keep you logged in, remember your preferences, and understand how you navigate boba138. A cookie is a small file that your browser stores. Most are session cookies that expire when you close your browser; some persist for convenience. You can disable cookies in your browser settings, but some features of boba138 may not work properly if you do.

We also collect basic device information—your operating system (Android or iOS), browser type, and approximate location (based on your Internet Service Provider). We use this to ensure our platform runs smoothly on your phone and to identify and block fraudulent access attempts. We do not sell this data to third parties.

Your rights and our commitments

You have the right to ask us what personal data we hold about you, request a copy of it, or ask us to correct it if it is wrong. You can submit these requests via our Live Chat team, available around the clock. We aim to respond within seven to ten business days. In some jurisdictions, you also have the right to request deletion of your data; we will comply where the law allows, though we may retain records where required for legal or compliance reasons.

If you believe your account has been compromised, contact us immediately. We will ask you to verify your identity (usually through the email address and phone number registered with us) before resetting your password or reviewing recent activity. Our two-factor authentication option adds an extra layer of security; we recommend enabling it in your account settings.

Our servers may be located outside your country. By using boba138, you consent to your data being processed in these locations. We have agreements in place with our hosting and payment partners to ensure they meet industry security standards. If our practices change materially—for example, if we introduce a new third-party processor—we will update this policy and notify you via your registered email address.

Contact and updates

If you have questions about how we handle your data, email us at [email protected] or use the Live Chat button on the platform. Our support team can explain our practices in detail, help you exercise your rights, or escalate your concern to our data-protection officer.

We may update this policy from time to time to reflect changes in our service or applicable law. We will post the updated version here with the date of the latest revision. Your continued use of boba138 after we post an update means you accept the new terms. If the change significantly affects how we handle your data, we will also send you a notice by email.

Data retention

We keep transaction records for a minimum of five years to comply with tax and anti-money-laundering rules. Account and identity documents are retained as long as your account is active, plus a period afterward as required by law.

Third-party processors

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and mobile banking, local payment, online payment, e-wallet banking partners) may retain transaction data under their own privacy policies.

Account closure

If you close your boba138 account, we will flag it as inactive. Your data is not deleted immediately due to legal requirements, but we will not use it for marketing or new features.

Security measures

We use encryption, firewalls, and regular security audits to protect your information. No system is perfectly secure, but we continuously work to reduce risk.